1. Policy
Enfyra Cloud management subscriptions are recurring subscriptions. Once a billing period begins, the charge for that period is final and non-refundable. Enfyra does not offer voluntary refunds, service credits, or prorated refunds for unused time.
2. Stop renewal
You can use Stop renewal to prevent the next subscription charge. This does not end the already paid period. Management access continues until the paid-through date unless access is restricted for abuse, fraud, security, legal, or payment-dispute reasons.
Stopping renewal is the only standard customer cancellation action. It does not create a refund request.
3. Separate provider charges
The Enfyra fee covers only the management layer. Your infrastructure provider separately bills compute, memory, storage, network traffic, backups, and provider features. Stopping Enfyra renewal, disconnecting OAuth, or ending Enfyra management does not cancel, stop, delete, or refund provider resources. Manage provider charges in the provider account.
4. Non-refundable situations
No voluntary refund or prorated credit is provided for change of mind, accidental purchase, unused time, early cancellation, customer configuration, provider outage or limit, cold start, Serverless behavior, unavailable provider capacity, suspended management access, or failure to remove provider resources.
If Enfyra cannot complete a managed operation, Enfyra may retry, remediate, or extend management access at its discretion, but this does not create a voluntary refund entitlement.
5. Billing errors and mandatory corrections
If you believe a charge is duplicated, unauthorized, or recorded incorrectly, contact Enfyra at [email protected] with the account email and PayPal transaction or subscription identifier. Enfyra will investigate the billing record.
An adjustment is made only when required by applicable law or a mandatory PayPal, payment-network, or financial-institution correction. These required corrections are not a voluntary refund program.
6. Disputes, reversals, and entitlement
A chargeback, reversal, disputed payment, failed payment, or provider-originated refund event may suspend or revoke Enfyra management entitlement. Provider infrastructure remains in your provider account and can continue accruing separate charges.
7. Legal rights
Nothing in this policy limits a non-waivable right or remedy that applicable law requires. Where the law requires a different result, the legally required result applies only to that transaction.
8. Changes and contact
Enfyra may update this policy as subscriptions, payment processing, supported providers, or legal requirements change. For cancellation or billing-record questions, contact Enfyra at [email protected].